Frequently Asked Questions


Do I need to make an appointment?

Not necessarily!

For both I.T. troubleshooting and device repair, we can typically accommodate a quick turnaround time. However, appointments with advance notice, when appropriate, are strongly encouraged and always appreciated.

How long will it take to resolve my request?

Every request is different. This could range from 20 minutes to 2 weeks, depending on the complexity of the issue at hand.

Do I have to come to your storefront for I.T. support?

No!

We have the ability to remotely troubleshoot the majority of I.T. needs. If your problem requires onsite assistance, we will coordinate that with you.

How do I pay my invoice?

The easiest way to pay your invoice is to call our accounting department during our regular M-F business hours. Our main phone number is 307.732.3880.

How do I get the autopay discount?

Give us a call! Our accounting team will be happy to grant you our 10% autopay labor discount. Our main phone number is 307.732.3880