If I’m on the Managed IT program, can you help me if I’m not in town or at my office/home?
Yes! As part of the Managed IT Program, we install a remote access program we can use when you need help. If your computer is on and connected to the Internet, we can help!
I have a Mac so I don’t need this, right?
Wrong! Certainly Apple computers have a better track record against viruses and malware, but as they’ve gained market share, they’ve become bigger and bigger targets for attacks. Not only that, but you should still be protecting yourself against theft or a machine failure with a regular backup.
What is the difference between Mission Control and Mission Essentials?
Mission Control includes End User Monitoring, which is our constant monitoring of the tools that you use every day to work and play on all of your devices. Mission Essentials includes the rest of the services but work on end user applications would be on a by-the-hour basis if anything happens!